Zbaj's Privacy Policy —
Your information is safe with us

1Introduction & Scope

Zbaj (https://zbaj.win) is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains in detail what information we collect when you visit the zbaj website, create an account, or use any of our services — why we collect it and how we keep it secure.

The zbaj Privacy Policy has been prepared in compliance with applicable data protection regulations in Bangladesh. This policy governs our Terms & Conditions and Responsible Gaming Policy- applicable in combination with.

2What information we collect

Zbaj only collects information that is necessary for the proper operation of our services. The categories of data collected are listed below:

We never collect your full payment PIN, OTP, or password, and no zbaj representative will ever ask for this information.

3How Information Is Collected

Zbaj collects information in the following ways:

• Directly from you: Information you provide through the registration form, KYC verification, and support chat.
• Automatically: Through cookies, log files, and device identification technologies while you use the site.
• From the payment provider: Required confirmation details when a transaction is completed via bKash, Nagad, or Rocket.
• From fraud prevention services: Limited information from third-party verification services to ensure account security.

4Purpose of Data Use

Zbaj uses your information for the following purposes:

• To create and manage your account and complete identity verification (KYC).
• To process deposits, withdrawals, and bonuses.
• To maintain gaming activity history and resolve disputes.
• To detect and prevent fraud, money laundering, and abuse.
• To ensure the security and stability of the platform.
• To inform you about relevant promotions and bonus offers (with your consent).
• To fulfill legal obligations and report to regulatory authorities.
• To effectively operate responsible gaming tools.

5Data Sharing Policy

Zbaj does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Provider: Only the necessary information to confirm transactions with bKash, Nagad, and Rocket.
• Identity Verification Service: With authorized verification services to complete the KYC process.
• Legal authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Fraud Prevention: With security partners when an active fraud investigation requires it.

Even in the above cases, we share only the minimum necessary information and do not allow third parties to use it for their own purposes.

6Cookie Policy

The zbaj website uses cookies — small text files stored in your browser. We use the following types of cookies:

• Essential cookies: For login sessions and security — the site cannot function without these.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand anonymous usage patterns and improve site performance.

You can disable cookies through your browser settings, but doing so may affect the functionality of certain features on the site. We do not use third-party advertising tracking cookies.

7Data Retention & Period

Zbaj does not retain your information longer than necessary. The data retention periods are as follows:

Certain information may need to be retained beyond the periods above due to legal obligations. Once the retention period expires, data is securely deleted.

8Security Measures

Zbaj uses multiple layers of security to keep your information protected:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Firewall & DDoS Protection: To prevent unauthorized access to our servers.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Regular Security Audits: Regular testing to identify system vulnerabilities.
• Restricted Access Controls: Only authorized personnel have access to your data.
• Data Backup: Secure backup systems to prevent data loss.

9Your rights

Under the zbaj Privacy Policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may submit a request to correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that processing of your data be temporarily restricted for specific reasons.
• Right to Opt Out of Marketing: Contact support to opt out of promotional communications.

To exercise these rights, contact us via support chat or email at [email protected]. We typically respond within 30 days.

10Protection of minors

Zbaj strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If we are notified that data has been collected from a minor, we will delete it immediately.
• If you have any concerns, please contact our support team immediately.

11Policy Changes

Zbaj may update this Privacy Policy when necessary. For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• Notifications will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of this page will be changed.

Continued use of our services after any changes constitutes acceptance of the updated policy. Please check this page regularly.

12Contact

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please reach us through the following:

• Live Chat: Directly via the chat button at the bottom right of the site.
• Email: [email protected] (read only — do not click)
• Response Time: 48 hours for general requests; 30 days for data rights requests.